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Customer Service Representative


Description: Customer Service Representative (Wholesale / Business to Business)
Sales Associate Job Purpose: Serve customers by meeting customer needs & selling required products

CSR Job Duties:
To be an integral part of the inside sales team by providing excellent customer service
Build relationships and develop new business with existing customers
Provide product, and pricing information by clarifying customer requests; selecting appropriate information; establishing needs by asking & answering questions.
Create & send written quotations and proposals, and follow up to gain new business
Maintain customer database by inputting updates to customer profiles & opportunities
Provide product technical & interchange support.
Help accomplish department and organizational goals by providing operational efficiencies.



Qualifications/Skills Required:
Education: College Graduate (Associates or Bachelors)
Experience:
This is an entry level position for a customer service oriented, self-motivated individual with 1 - 3 years + experience who has demonstrated the ability to develop professional relationships & close sales. Product knowledge is not necessary.
Skills / Requirements: Goal oriented, self-confident individual with a sense of urgency & desire to succeed. Must be able to work on an individual and team basis, set priorities, take on responsibility as needed, and have good communication skills.


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