Data Center Operations Technician, Senior

The Hauppauge, NY location is part of Zebra?s Retail Solutions division. This is a 24/7 facility that provides solutions that enable retailers to conduct self-directed in-store inventory operations. The company?s innovative cloud-based Software-as-a-Service solutions deliver significant cost savings, improved accuracy, greater control, and real-time web-based analytics over competing methods of physical inventory management.
The Data Center Operations Technician maintains data center systems, processes client file requests, and provides level 1 support of client systems. The technician installs and supports PC hardware and software, manages assets, and provides appropriate documentation. This position will include: Friday and Saturday 5PM to 1AM. Additional hours are available to cover open shifts mid-week.
This position will be responsible for:
Maintenance of network schedule
File processing
Limited desktop support
Basic networking maintenance
Level 1 Data Center maintenance
General application support
+ Performs basic troubleshooting on software.
+ Restarts application servers. Performs system monitoring and responds to system messages per shift.
+ Troubleshoots client backup issues while keeping in compliance with corporate standards.
+ Provides regular status reporting (oral and written).
+ Ensures that requests for IS assistance (telephone, email, or direct) are responded to in a timely, courteous fashion.
+ Assures coverage during appropriate hours.
+ Provides first-call troubleshooting and resolution for simpler, repetitive issues (hardware, software, network, communications, and security) according to current target levels as defined by annual performance plans.
+ Provides customer follow up to assure quality and timeliness of problem resolution.
+ Assures problems are escalated appropriately. Maintains a high level of attention to security issues including passwords, access rights and privileges, confidentiality, as well as viruses and other threats.
+ Performs other duties as assigned
+ AS degree, MCDST, MCTS, MCSA, and A+ certifications preferred
+ IT/Desktop Support experience required
+ Server/infrastructure support experience preferred
+ Strong Knowledge of PC related hardware and software, desktops, laptops
+ Familiarity with Microsoft Office Suite and Microsoft Operating systems
+ Strong customer focus and customer service skills
+ Good communication skills
+ Good troubleshooting skills
+ Flexibility with hours preferred
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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 847.793.6772.
The EEO is the Law poster is available. The EEO is the Law poster supplement is available.
Job ID _49552_
Function _IT_

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